ServiceNow

ServiceNow is a platform-as-a-service provider, providing technical management support, such as IT service management, to the IT operations of large corporations, including providing help desk functionality.
More info on ServiceNow

Note:  COMPATIBILITY
3Sixty is compatible with ServiceNow Kingston versions or later.

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Authentication Connection

• Name: Name of your ServiceNow Authentication Connector

• Username: The user ID that will be used to access the ServiceNow instance.

• Password: The password for the corresponding user.

• ServiceNow Instance URL: The URL of your ServiceNow instance.

• ServiceNow Table: The name of the ServiceNow table that content will be processed from.

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Integration Connection

The ServiceNow Integration Connection turn records into 3Sixty Repository Documents, or a subclass. This is 3Sixty's representation of a record, its metadata, its versions, its binaries, and its permissions. This connector only support repository (read) mode

• Connection Name: This is a unique name given to the connector instance upon creation.

• Description: A description of the connector to help identify it better.

• Authentication Connection: Your ServiceNow Auth connection

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Job Configuration

ServiceNow Query Parameters:

By default, your job will use the start and end times (located under the Details tab) in your ServiceNow Query. If you would like to add additional query parameters, you may do so by entering them in the ServiceNow Query Parameters field. These parameters will be appended to the query that is being used to retrieve content from your ServiceNow instance. You can simply use the ServiceNow name-value pairs to further filter your result set.

Example: &active=true,&state=closed or &active=true&assigned_to=john.smith

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Content Service Connection

This connector supports the following methods

Create File

Get File Content *Get Object Properties

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API Keys

ServiceNow Repository Connector: Read=true: Write=false: MIP=false

Repo (Read) Specs

Key	Description	Data Type
snQuery	ServiceNow Query Parameters	String

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